Lankapage Logo CP 22 YEARS
Go Home Home Serving the Sri Lankan community globally since 2000
go to LankaPage.com

Leading News from Sri Lanka::

* SLT-MOBITEL and National Water Board signed an agreement to provide Call Centre solution benefitting all citizens
Mon, Jun 20, 2022, 07:54 pm SL Time, ColomboPage News Desk, Sri Lanka.

June 20, Colombo: SLT-MOBITEL, the National ICT Solutions Provider, has signed a landmark agreement with the National Water Supply and Drainage Board (NWSDB), the statutory body responsible for the provision of safe drinking water and facilitating sanitation services, to provide a Call Centre solution for the benefit of all citizens.

The agreement was signed recently at the National Water Supply & Drainage Board premises in Rathmalana between authorized signatories for NWSDB, Nishantha Ranatunga, Chairman, and Thilina Wijetunga, General Manager with Janaka Abeysinghe, CEO SLT and Lakmal Jayasinghe, Chief Enterprise and Wholesale Officer, representing SLT-MOBITEL. In attendance were officials from both organizations.

Under the agreement, SLT-MOBITEL will provide a comprehensive Call Centre solution with 1939 as the Toll-Free short code for citizens seeking NWSDB services. The modern technological solution enables automated customer self-service and agent assisted voice call facilities. The Call Centre is also integrated through WhatsApp and a smart Chatbot via 0112 044800 (Add to phone contact list and say “Hi” via WhatsApp to link services) which brings solutions to customer fingertips on demand. The SLT-MOBITEL solution will ensure the NWSDB is able to provide a more convenient service and enhance the quality of facilities extended to all citizens.

Commenting on the new partnership, Nishantha Ranatunga, Chairman of NWSDB, said. “As a nation, we are experiencing a shift in consumer demands and a progressive channel was required to provide customers with information on services while at the same time maintaining our relationships. We partnered with SLT-MOBITEL, recognised as the leader in spearheading technological innovations to provide a Call Centre solution that was more convenient and efficient driving NWSDB as a modern customer-centric organisation.”

Janaka Abeysinghe, CEO SLT added, “We recognise that the NWSDB plays a pivotal role in water management and sanitation services for the country. SLT-MOBITEL’s technical expertise and contact centre knowledge were utilised to implement a leading-edge contact centre solution for the NWSDB creating a unified approach to dealing with consumer queries, improving service delivery and sustaining consumer confidence.”

 

ColomboPage - Recent 10 Stories ::
Flash Digital Account teams up with online pharmacy Flash Health for convenient payment
-- [20 minutes ago]
HNB ‘Oba Venuwen Api’ initiative donates vital medicines to hospitals
-- [6 hours ago]
Hayleys Fabric natural mahogany dye listed on Top 10 innovations for ISPO Textrends 2024
-- [6 hours ago]
CID probes illegal water release from Randenigala, Rantambe reservoirs
-- [6 hours ago]
Sri Lanka to receive four fuel ships from India next month
-- [7 hours ago]
International operations at Jaffna International Airport to resume from July 1
-- [8 hours ago]
Sri Lanka Attorney General requests court to dismiss case against Russian Aeroflot flight
Registrar General’s Department, post offices curtail services due to fuel crisis
Lanka IOC restricts sale of petrol
Five failed finance companies to be liquidated

Copyright © 2000, 2020 by LankaPage.com (LLC) :
The news and other contents on ColomboPage are copyrighted property of LankaPage.com, LLC. Any unauthorized use of any information on ColomboPage may constitute a violation of copyright laws. You need written permission to reproduce, republish, post, transmit, broadcast or distribute, material from this site from LankaPage.com, LLC. However, news organizations or broadcasters in Sri Lanka may republish the news items in ColomboPage with proper acknowledgment to ColomboPage.