Apr 04, Colombo: Sri Lanka’s utility regulator is to implement a special service to provide immediate solutions to the issues of electrical systems and plumbing of the households of electricity and water consumers, during the curfew period.

The Public Utilities Commission of Sri Lanka (PUCSL) said it will launch this service together with Ceylon Electricity Board (CEB), Lanka Electricity Private Company (LECO) and National Water Supply and Drainage Board (NWS&DB) with effect from today.

Facilities have been provided to rectify the problems of electrical systems and plumbing issues in the premises of the customers through a hotline service which has already been implemented. With the new service, the consumer can seek the assistance of an electrician or a plumber near to consumers’ residential area to sort the issue.

PUCSL said the database has already been established containing the information of electricians and plumbers residing in every district of Sri Lanka and the PUCSL has already taken measures to provide the same information to respective Police Stations and Divisional Secretariats to maximize the service provided.

This service is provided by registered electricians and plumbers in accordance with approved safety practices and guidelines required during the curfew hours.

This special service will be implemented in the Colombo, Gampaha and Kalutara Districts where the curfew is in force, as the first phase. It is expected to extend this special technical support service to other districts according to the demands of the consumers. The relevant electricians and plumbers are advised to charge a reasonable fee and issue an acceptable receipt for the service they provide.

Consumers having problems with the plumbing system at their residences can dial 1939 to obtain the services of a plumber. Consumers of the CEB with problems in the electrical system at home, can dial 1987 to obtain the services of an electrician and consumers of LECO can get the same service through 1910.

Once the service of an electrician or plumber is obtained, the customer’s response to the service can be communicated to the same numbers.

Consumers can connect with PUCSL via 0764271030 if further information regarding this service is needed.