Dec 26, Colombo: President Gotabhaya Rajapaksa today emphasized the need to provide a speedy, accurate and optimum service to public as "time" is a vital factor for anyone and requested re-engineering of processes immediately to provide an efficient and prompt service.
The President, participating in a sudden inspection tour of the Department of Motor Traffic (DMT) office in Werahera this afternoon, pointed out that it is the duty of all public servants to provide speedy service without inconveniencing the public who visit state institutions to obtain services and emphasized that no irregularities should be allowed in the provision of public services.
During the sudden inspection tour the President inspected all processes from taking photographs to issuing driving licenses and met with senior officials and staff to review the performance.
President Rajapaksa told the staff that time is important to everyone and the service needs of professionals as well as the general public should be fulfilled expeditiously.
"It is important to specify the time a person has come to receive the service and the time to return. Then people will be able to get their jobs done without wasting time at offices," he explained.
The President also emphasized the importance of discussions with the people to resolve their issues.
"It is very important that organizations such as the Department of Motor Traffic, which is a service provider to a large number of people in the country, are consistently exemplary," the President said emphasizing that all officials should work hard to prevent corruption and fraud.
The President pointed out that if there are vacancies available, qualified people out of 54,000 graduates could be recruited.
"Politicians and public servants are unpopular among people due to their actions. Both parties should act with responsibility and commitment to change that. The existing system should be changed within a month." The President said he will come again to monitor the change.
The President also inspected the Medical Faculty Hospital of the Kotelawala Defense University this afternoon and inspected all the clinics as well as the operating theaters.
President Rajapaksa emphasized that steps should be taken to address all shortcomings in the teaching hospital and to fully implement it.
It was revealed that although 100 general doctors are needed, only 20 doctors are available to provide service. At present, the need for 68 specialist doctors is met by 40 doctors. Currently, only four wards are being used out of the nine wards in the 700-bed hospital.
The President instructed to take immediate steps to remedy all shortcomings. The President emphasized that when recruiting for vacancies, it should be done in a systematic manner by posting advertisements.