Apr 14, Colombo: Sri Lanka's National Child Protection Authority (NCPA) is concerned over the increasing number of false complaints its call center is receiving on its toll free 24-hour hotline and has decided to pay special attention regarding the complainants.
The hotline at 1929 is dedicated to receiving complaints on child abuse and child right violations and also to giving an opportunity for children to talk when they need.
The NCPA's hotline 1929, has received over 9,000 complaints last year. Of them highest number of complaints were received regarding cruelty to children. Over 190 complaints were received on severe sexual harassments while 347 rape cases were also reported.
The NCPA take immediate action on each complaint it receives and the agency has discovered that some of the calls are false. Some of the anonymous complaints were false while some of the complaints made in person were also false, the Authority said.
The NCPA says false complaints is waste of time and labor of the responsible government officials, who will not have time to probe legitimate complaints, and also a waste of public money.
The 1929 hotline not only responds to the emergency needs of children, but also links them to appropriate services ensuring their long-term care and rehabilitation.
The Authority requests the people not to abuse the hotline and make only real complaints to the 1929 hotline on physical, mental, and sexual harassments of children or negligence.