Nov 06, Colombo: SriLankan Airlines' Flight Simulator Centre received a Merit award at the Annual National Best Quality ICT Awards 2013 for its exclusively designed customer management portal (CRM)- SimNet.
The awards ceremony, organized by the Chartered Institute for IT Sri Lanka (BCSSL) was held recently at The Kingsbury Hotel amidst a large gathering of IT professionals, stake holders, decision-makers and government representatives.
Developed in-house under a unique concept, the CRM portal- SimNet comprises of a simulator reservation system with a state of the art booking calendar, simulator check-in / check-out system, reservation monitoring and usage statistics report generator for critical business analysis and a monthly revenue report. The software also comes with a simulator issue tracking system and a customer feedback acquisition facility which contributes to the enhancement of the Airlines' training services.
The Simulator Centre of SriLankan Airlines, with its Airbus A320 & A330 full flight simulators offers a total flying experience on ground and facilitates training of pilots not only in Sri Lanka but in the region of South Asia. The flight simulators are certified by prestigious qualification awarding body EASA (European Aviation Safety Agency) as a Level D - FSTD: the highest standard that a FSTD can get, after extensive tests and evaluations carried on site.
SriLankan Airlines already has a strong reputation as a 'nursery' for the airline industry and many of the reputed Asian carriers have pilots, cabin crew, aircraft engineers and airport staff who were first trained at SriLankan.
As the airline expands, SriLankan is determined to maintain the highest standards of pilot proficiency and the new flight simulator centre will be of enormous benefit in driving the airline for operational excellence. The full flight simulators, which are a complete operations replica of an aircraft cockpit, will work around the clock, catering to the training requirements of SriLankan, Mihin Lanka as well as many other guest airlines.
The trainees who choose SriLankan Simulator Centre will be able to experience all types of situations faced while flying; which range from simple take-off and landing, to all types of emergency situations. Through the course, the pilots are trained to make quick decisions and accurate judgments and handle flight procedures in an orderly manner, no matter what the circumstances.