Jan 03, Colombo: Sri Lanka's power monopoly, the Ceylon Electricity Board (CEB) aiming to be the most customer friendly utility in the country this year has declared 2014 as the year of Customer Service Excellence.
The CEB has proposed a new strategy of transforming the state-owned enterprise to be the "most customer friendly utility in Sri Lanka" and has included several actions in the Corporate Plan 2014 -2018, the Government Information Department said.
The CEB aims to be the best customer oriented public sector organization by year 2015 through a vigorous program.
It will achieve this goal by focusing on employee attitudes in customer care and on the technical matters by improving quality of supply and reaching 100% electrification expansion.
The CEB in accordance with its declaration of 2014 as the year of Customer Service Excellence has structured a new payment method to introduce an electronic card for electricity bill payments.
The power monopoly has submitted a long term generation expansion plan for the period of 2013-2032 to the Public Utilities Commission focusing on least cost generation using low cost sources efficiently and providing reliable and quality electricity while expanding capacity.