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* SriLankan Airlines launches an International Passenger Survey
Tue, Oct 16, 2012, 08:12 pm SL Time, ColomboPage News Desk, Sri Lanka.

Oct 16, Colombo: Sri Lanka's national career Sri Lankan Airlines is now carrying out an International Passenger Survey aiming to increase service levels according to the needs of the passengers.

A free return air ticket for a destination of their choice is offered for the winner of a raffle held among the people responding to the International Passenger Survey.

Passengers are requested to fill out and handover the 'International 'Passenger Survey Form', provided on-board by the airlines cabin crew.

The form asks Passengers to rate the airline's performance on a number of areas. They include their overall experience; pre-flight reservation experience; airport services; punctuality of the flight; in-flight food and beverages; in-flight entertainment; cabin comfort and post-flight services.

SriLankan says a continuous cycle of monitoring and evaluating, followed by corrective measures where improvement is required is a necessary course of action.



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