Oct 10, Colombo: Sri Lanka Public Health Inspectors' Association has opened hotlines for the long distance bus passengers to lodge complaints over the quality of food and other services provided by roadside cafes where buses stop for rest.
These two telephone numbers are 011-2665329 and 071-4416872. The Public Health officials are ready to probe the complaints of the passengers, the Association says.
Passengers complain for a long time regarding the quality of food and the prices at the wayside eateries. Also the sanitary facilities provided by many of these establishments are appalling. However, the bus passengers have to bear the nuisance since they have no other alternative. Most of these cafes are located in isolated places and the driver and the conductor of the buses decide where the passengers must dine.
Long distance passengers complain that the café owners bribe the bus workers and sell low-quality unhygienic food to the passengers at bloated prices while the transport authorities pay no attention to their complaints.